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Frequently Asked Questions

Answers to your questions organised by topic.

Customer Support

How can I request samples, or a print version of my Teacher’s Guide?

Your Oxford sales representative can provide the samples you need. Contact them to make a request.

How do I know who my Oxford sales representative is?

You can find your sales representative’s contact details on Oxford Premium account, in the section “My Oxford representative”.

How to order digital licences for a school directly from Oxford

Send your order request to your Oxford sales representative, who will process it for you.

I want more information about a particular title or coursebook

If you need more information about our catalogue, contact your Oxford sales representative to arrange a visit or presentation.

I want to place an order for my school and need pricing information

Your Oxford sales representative can provide the information you need.

Digital Platforms

How do I activate my Oxford Learner’s Bookshelf licence code?

To redeem or activate your Oxford Learner’s Bookshelf licence code, follow the steps in this video tutorial:

How do I add my books in BlinkLearning?

To add your books in BlinkLearning, follow the steps in this video tutorial:

How do I add notes and comments to grades in BlinkLearning?

To add notes and comments to grades in the BlinkLearning gradebook, follow the steps in this video tutorial:

How do I create a class in BlinkLearning?

To create a class in BlinkLearning, follow the steps in this video tutorial:

How do I join a class in BlinkLearning?

To join a class using a code in BlinkLearning, follow the steps in this video tutorial:

How do I link my BlinkLearning class to Google Classroom?

To link your BlinkLearning class to Google Classroom, follow the steps in this video tutorial:

How do I link my BlinkLearning class to Microsoft Teams?

To link your BlinkLearning class to Microsoft Teams, follow the steps in this video tutorial:

How do I manage grades in BlinkLearning?

To manage grades in the BlinkLearning gradebook, follow the steps in this video tutorial:

How do I manage student records in BlinkLearning?

To manage grades in the BlinkLearning student records, follow the steps in this video tutorial:

How do I redeem my Oxford Reading Club code?

To redeem or activate your Oxford Reading Club code, follow the steps in this video tutorial:

How do I register for BlinkLearning?

To register for BlinkLearning, follow the steps in this video tutorial:

How do I register for Oxford Learner’s Bookshelf?

To create an Oxford Learner’s Bookshelf account, follow the steps in this video tutorial:

How do I set homework in BlinkLearning?

To set homework in BlinkLearning, follow the steps in this video tutorial:

How do I use Oxford Learner’s Bookshelf offline?

To use Oxford Learner’s Bookshelf offline, follow the steps in this video tutorial:

How do I use products offline on BlinkLearning?

To use BlinkLearning content offline, follow the steps in this video tutorial:

Registering and activating BlinkLearning licences for teachers

To register or activate your BlinkLearning teacher licence, follow the steps in this video tutorial:

¿Cómo accedo a mi material como docente en Oxford English Hub?

¿Tienes alguna duda sobre Oxford English Hub?

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¿Cómo asigno materiales digitales a mi clase en Oxford English Hub?

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English Language Exams

Are preparation resources available for the Oxford Test of English?

Yes. You can view available resources and even try an Oxford Test of English demo: Get Ready.

Does Oxford offer preparation material for other official English language exams?

Yes. As well as the Oxford qualifications, we also publish preparation material for some of the most widely recognised international examinations, particularly the Cambridge qualifications.

How do I decide which Test is right for me?

Your choice depends on:

• Your age.
• Your current level of English.
• The purpose of the certification.
• The requirements of the institution requesting proof of your level.

If you’re between 12 and 16 years old, Oxford Test of English for Schools may be the most suitable option. If you need to certify your level for higher education or professional purposes, Oxford Test of English or Oxford Test of English Advanced may be better suited to your needs.

How do I find out whether the Oxford Test of English is recognised for my competitive examination?

You can check which institutions and organisations recognise our certificate on our Recognition page.

However, we recommend checking directly with the relevant organisation to confirm that they accept the certificate.

How long does the Oxford Test of English take?

The Oxford Test of English for Schools and the standard Oxford Test of English take approximately two hours. The Oxford Test of English Advanced takes two hours and 15 minutes.

How many times can I take the test, and which scores are retained?

You can take the full test twice within an eight-week period.

If you need to retake any module, you can also take each module no more than two times within the same eight-week period.

This means that you can take the full test and then retake each module once during that eight-week period, giving a total of five test sessions.

If you take the test more than once, the certificate will show your best result for each skill.

For example, if you take the full test today, you can retake each module once within eight weeks. You could retake Speaking tomorrow and Writing three days later. However, you could not take either of these modules a third time until the eight-week period had passed.

How much does the Oxford Test of English cost?

The Oxford Test of English is available at our authorised test centres. You can find a centre near you here: Find your test centre.

Each centre can provide information about test fees, dates and the registration process.

I need special accessibility arrangements to take the Oxford Test of English

This type of request must be made through the test centre. We recommend contacting the centre where you want to sit the test.

I run a language academy or school. What exam preparation solutions does Oxford offer?

Oxford offers comprehensive materials for academies and language schools preparing students for official qualifications. Digital resources, progress-tracking tools and teacher training are also available.

I would like to request a review of my Oxford Test of English results

This type of request must be made through the test centre. We recommend contacting the centre where you took the test.

My institution needs to verify my Oxford Test of English certificate

There are several options:

  • Results verification email: most institutions accept this form of verification. Oxford sends an email directly to the institution confirming exam date and the level achieved by the candidate. Please tell us which email address we should send the verification to.
  • Physical certificate: if this format is required, please provide your full name, Spanish ID number, the email address used to take the test, postal address and contact telephone number.
  • Online verification: if your certificate was issued after July 2023, you do verify it here: Results verification
What are the differences between the Oxford Test of English, Oxford Test of English for Schools and Oxford Test of English Advanced?

The Oxford Test of English for Schools features topics aimed at candidates under the age of 16 and certifies levels from A2 to B2.

The Oxford Test of English is aimed at candidates aged 16 and over and also certifies levels up to B2.

The Oxford Test of English Advanced certifies levels B2 to C1 only. If B2 is not achieved, the certificate will state “Below B2”.

When will my Oxford Test of English results be available?

Results are normally available within five working days. You will receive an email once they are available.

Where can I find information about the Oxford Test of English?

Choose the certification you’d like to learn more about:

• Oxford Test of English
• Oxford Test of English Advanced
• Oxford Test of English for Schools

Each link includes information about format, target candidates, proficiency levels assessed, and the examination process itself.

Where can I take the Oxford Test of English?

The Oxford Test of English is available at our authorised test centres. You can find a centre near you here: Find your test centre.

Each centre can provide information about test fees, dates and the registration process.

Which Cambridge exam preparation material does Oxford offer?

Oxford offers a wide range of options for Cambridge exam preparation, including resources for:

• B1 Preliminary
• B2 First
• C1 Advanced
• C2 Proficiency

These materials include Student’s Books, Workbooks, digital resources, practice activities and teacher materials.

Which English levels can I certify with the Oxford Test of English?

The Oxford Test of English assesses language skills aligned with the Common European Framework of Reference for Languages (CEFR), allowing you to certify different levels depending on which Test you take: A2, B1, B2 and C1.

Licences and Access Codes

Can I reuse a coupon?

Only some coupons can be reused, depending on the associated promotion.

How do I access my digital content?

After validating your digital licence, click on your coursebook and select “Open” or “Use BlinkLearning”.

How do I access the Active Learning Kit?

After validating your coupon, if your book gives you access to the Active Learning Kit, it will be integrated into your digital book or available when you activate your BlinkLearning licence.

How do I activate my book in BlinkLearning?

If your coupon includes a BlinkLearning licence, you’ll see a licence code number (starting with the letters “OUP”) next to the cover of your coursebook. Sign in or create a BlinkLearning account and use the code to activate your content.

How do I redeem my book code?

To redeem the voucher code printed in your book and access your digital product, follow the instructions in this video. You can redeem your code at https://digital.oupe.es.

What does the “Open” button mean?

This button opens your digital book.

What does the “Use BlinkLearning” button mean?

This button allows you to activate your coursebook’s digital content in BlinkLearning.

Where can I access my digital book’s audio?

Audio is integrated into your digital book, so you only need to ppen your book and go to the relevant unit, then click play on the audio you want.

Why am I seeing the message “Coupon does not exist”?

Check that you’ve entered the code correctly and double check that you haven’t switched any similar letters and numbers. If you need help, contact us.

Why am I seeing the message “Invalid coupon”?

Your coupon may have expired or may have already been used. Contact us for help.

Why do I only see the first page of my digital book?

Open the navigation menu, select the book cover and open the contents page to choose the unit or section you want to view. On a mobile phone or tablet, use the device in landscape mode for easier navigation.

Why won’t my book open?

Refresh the page and try again. If the problem continues, check your connection and clear your cache and cookies. If necessary, try a different browser.

Oxford Premium

How do I access my teaching resources?

Teaching resources on Oxford Premium are available exclusively for practising teachers registered at schools that use our coursebooks.

Once you’ve registered and entered your school’s Premium Code, you’ll have access to the teaching resources for all the coursebooks your school uses.

I have moved to a different school. How do I update my school in Oxford Premium?

You can update your school on your Oxford Premium profile under “Edit account”.

  • For demo accounts, you can change your school by searching by postcode. Then click “Change your school” next to the name of your current school.
  • For standard Premium accounts, you’ll need your new school’s Premium Code. Contact your Oxford sales representative or Customer Support to get this code.
I registered for Oxford Premium with an email address that is no longer active

If you’ve lost access to the email address you registered with and can’t reset your password, please contact Customer Support.

I’m trying to register for Oxford Premium, but it says that my ID number is already in use

This message appears when the Spanish ID number provided is already associated with an Oxford Premium account.

If the account is yours, sign in using your email address and password. If you can’t remember your password, click on “Forgotten your password?”.

If you don’t receive a password reset email, it’s possible you registered with a different email address. We recommend trying any other email addresses you may have used. If you still can’t access your account, please contact Customer Support.

My Oxford Premium account shows as “Demo”

There are two registration options in Oxford Premium:

  • Demo account: if you don’t know or don’t enter your school’s Premium Code when you register, your account will be a Demo version. This means that you’ll only have access to demo versions of titles, without their complete teaching resources.
  • Premium account: once you enter your school’s Premium Code, you will have access to all the titles used by your school and the complete teaching resources associated with them.
What is Oxford Premium?

Oxford Premium is Oxford University Press Spain’s platform for teachers who use Oxford materials. On the platform, you will find:

  • Your personalised library with digital versions of your coursebooks
  • Multimedia content and additional assessment resources
  • Educational news and updates
  • Courses, webinars and further Professional Development opportunities

What is the Premium Code and how do I get it?

The Premium Code is a unique code for each school which gives you access to all the teaching content on Oxford Premium.

Your school administration or senior leadership team should be able to provide you with it, or you can get it from your Oxford sales representative.

IMPORTANT: Contact us if your school doesn’t know their code; however, for security reasons, Customer Support can only send the code to the school’s official email address, so that the school can provide it to you. It cannot be sent directly to a teacher.

Professional Development

How do I get my Oxford webinar certificate?

If you took part in one of our webinars, check the email address you used to register. We will have sent your certificate of participation the day after the event.

How do I register for and access the Educational horizons courses?

If you teach Pre-Primary, Primary, Secondary and/or Bachillerato and use an Oxford coursebook, you can register for any Educational horizons courses available. We offer three editions: October, February and June. To find out which courses are available and when, click here: https://www.oup.es/lomloe-online-courses

To enrol, go to the “Certified courses” section of Oxford Premium: https://oxfordpremium.oupe.es/pd-courses

How will I receive my official certificate from the del Instituto de Desarrollo Profesional of the Universidad de Barcelona after successfully completing my course?

After you successfully complete a Educational horizons course, the Instituto de Desarrollo Profesional of the Universidad de Barcelona will send you your official certificate within approximately two months.

If you have not received the certificate after two months, email the Instituto at [email protected]

What are the Oxford Teachers’ Academy courses?

Oxford Teachers’ Academy courses offer a unique training experience led by recognised educational experts. These English-language courses comprise 20 hours. Upon successful completion, you will receive a certificate from the Oxford University Department for Continuing Education.

For more information, contact your Oxford sales representative.

What is ELTOC and how can I take part?

ELTOC is the largest international conference for English teachers. We offer two editions each year, in October and March. After taking part in ELTOC, you will receive your digital certificate of attendance by email, as well as a recording of the event.

To register, click here: elt.oup.com/feature/global/eltoc/

To see previous editions, click here: ELTOC – English Language Teaching Online Conference – YouTube

Where can I listen to Oxford podcasts?
Where can I see what Professional Development is available for this academic year?

You can explore our full offer of Professional in our digital calendar.

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